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Effective Writing for Managers:

  • The MASC formula for organizing ideas
  • Using MASC in e-mail
  • Choosing the appropriate amount of detail for the reader
  • Making key points stand out
  • Understanding your writing style
  • Preparing documents for senior management
  • Writing to persuade--not just inform
  • Communicating in the correct tone to customers
  • Identifying and correcting errors in grammar, punctuation, and usage

Effective Writing for Auditors:

  • The components of the audit comment
  • How to capture the reader's attention by beginning with the discovery, not the background
  • Highlighting the business impact or risk
  • Creating a logical flow of information
  • Using bullets to present certain types of information
  • Shunning the -tion
  • Writing concise narratives
  • Writing to clients
  • Making the tone consultative
  • Five grammar and punctuation points for auditors

Effective Writing for Administrative Personnel:

  • The MASC formula to organize ideas
  • Using the MASC formula for e-mail
  • Do you and your manager have a style conflict? (and what you can do about it if the answer is yes)
  • Making key points stand out
  • Making documents user-friendly
  • Communicating in the correct tone to customers
  • Editing vs. copyediting responsibilities
  • Identifying and correcting errors in grammar, punctuation, and usage

 

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