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Effective Writing for Managers:

Participants learn that every successful piece of writing begins with thinking—thinking about the reader and how best to present information to that reader. During the workshop, participants practice using a system for planning and fleshing out their memos and reports. Participants are encouraged to use this system on the job to produce effective emails, letters, memos and reports.

Before the writing workshop, participants submit writing samples to the instructor. During the program, they rewrite one of their samples based on the techniques learned in class. Rewriting their own work enables participants to see how much clearer and more persuasive their writing becomes when they apply the seven principles of effective writing taught in class.

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Effective Writing for Auditors:

This program focuses on writing effective audit findings. We help auditors see that “fancy writing” is not useful in communicating audit results. In fact, it can cause confusion. Class exercises focus on how to write clear sentences and create a logical flow of information, even when the issues are complex. We also provide programs in reviewing and editing the audit report.

Participants submit writing samples to the instructor two weeks before the writing workshop. During the program, they rewrite one of their samples based on the techniques learned in class. Participants are impressed when they see how much clearer and more precise their rewrites are.

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Effective Writing for Administrative Staff:

This program is designed for those responsible for the appearance and grammatical correctness of documents. We review e-mail etiquette and how to prepare correspondence for a manager’s signature. Using the instructor’s book, Action Grammar, participants review the most frequently made errors in grammar, punctuation and usage.

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Custom Programs:

Let us know about a group of personnel who need to improve their writing skills, and we will design a program for them. Our past successes include teaching sales representatives to write more effective call reports, helping customer service personnel write more thoughtful responses to customer complaints, and enabling engineers who design night vision goggles to write more directly to Army contractors.


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